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Terms & Conditions that Put You First

When you open an account with asianboki, you're joining a platform built around clear rules and your protection.

Account access across devicesLocal payment protectionWithdrawal verification standardsSupport channels available 24/7Dispute resolution process
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asianboki Terms & Conditions that Put You First
HELP WITH TERMS

How to Reach Us About Your Account

If you have questions about these Terms & Conditions or need clarification on a specific rule, our support team is ready to help.

Live chat Open the chat window inside your account. Real-time responses on weekdays 09:00–22:00 WIB and Saturdays 10:00–20:00 WIB.
Email support Send account or policy questions to [email protected]. Replies within 24 hours on business days.
In-app messaging Use the support ticket form in your account settings. Tracked and escalated automatically if not resolved within 48 hours.
YOUR DATA AND SECURITY

How We Protect Your Account Under These Terms

Your data security and account integrity are central to how we operate. When you register, we collect only what's needed to verify your identity and process payments via DANA, OVO, GoPay and…

Password security

Set a strong password during registration. We recommend unique characters and numbers. Change it regularly in your account security settings.

Data encryption

All communications between your device and our servers use SSL 256-bit encryption. Your payment details are tokenised and never stored in full.

Withdrawal verification

Before any payout is approved, we confirm your identity and match the withdrawal bank details to your registered account holder name.

Account access

Log in from any device; we detect unusual access patterns and alert you. Use two-factor authentication if available in your region.

Data retention

We keep your account records for the life of your membership plus 24 months after closure for regulatory compliance and dispute resolution.

Request your data

Contact [email protected] to request a copy of your account data. Requests are processed within 30 days where local law permits.

Frequently Asked About Our Terms

Players in Bandung, Medan and across Indonesia ask us the same questions about how our Terms & Conditions work in practice. Here are the answers that matter most to account holders.

Yes. You can close your account anytime via settings. Any balance is paid to your registered DANA, OVO, GoPay or QRIS account within 3–5 business days. Once closed, you cannot reopen the same account; you'd need to register fresh. Account closure confirms you accept the terms you signed.

Report it to support within 30 days of the transaction date. We investigate and verify the payment record with our payment partner (DANA, OVO, GoPay, or QRIS). If we find an error, we credit your account. If we find the transaction is valid, we explain why. Disputes older than 30 days are harder to reverse due to payment-partner settlement rules.

We can update these Terms & Conditions with notice. If a change materially affects your rights (e.g. payout timing), we notify you via email and in-app before it takes effect. You're welcome to close your account if you disagree. Continued play after notification means you accept the update.

Do not share your account with others, use multiple accounts to exploit promotions, attempt to reverse a withdrawal, or use automated tools to play. Do not provide false identity information during registration or verification. Breaches can result in account suspension and forfeiture of balance. Disputes over alleged breaches are handled by our compliance team.

After we verify your identity and match the payout destination to your registered name, the withdrawal goes to your DANA, OVO, GoPay or QRIS account. Most transfers clear within 1–2 hours on weekdays. Weekend or public-holiday withdrawals may take until the next business day. Your bank's processing time after receipt is not our responsibility.

It means your eligibility to play, which payment methods you can use, and which games are available to you depend on Indonesian law and where you are. Some game types or payment rails may not be accessible depending on your location. Contact support if you're unsure whether a feature applies to your account.

No. Losses during play are not refundable under these Terms. However, if you believe you were charged incorrectly (e.g. a double debit), or if a technical error caused an unintended bet, report it within 7 days. We investigate and, if we find an error, credit your account. Accidental play mistakes are not grounds for refund.

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